Our most successful business owners and leaders are also our most generous when it comes to sharing what they do with others. The Leadership Shared Knowledge program is a series of talk and Q&A sessions where we ask a number of Harcourts top performing sales consultants share their knowledge, as well as drawing on industry specialists from outside the group.

Office Administration is a key role to any Harcourts Office. Our Administrators and Receptionists are often the portal to our business being the first point of contact for many clients.

This full day program walks you through:

• The Disney Concepts

• Supporting Your Team

• Harcourts Systems & Resources

• Managing You

Upskilling your customer service skills will help you take your administration delivery to the next level!

Part 1: Duties & Obligations - 1 hour

• Appointment to Act

• Duty of Disclosure

• Privacy: Collection, Retention and Sharing of Data

• Trust Account Requirements

Part 2: Responsibilities and Restrictions - 1 hour

• Identification Requirements

• Anti-Money Laundering Basics

• Special Conditions: Is this Legal?

• Bond Lodgement Basics

Part 3: Strata Reform: Amendments to the Strata Titles Act 1985 - 1 hour

• Strata Title Basics

• Strata Reform: What's different? What's New?

Our most successful team members are also our most generous when it comes to sharing what they do with others. The Shared Knowledge program is a series of talk and Q&A sessions where we ask a number of Harcourts top performing sales consultants share their knowledge.

Shared Knowledge workshops provide an intimate forum where our outstanding performers will share their experience briefly before the facilitator opens up to questions from the floor.